Welcome to Pacific Connect VA! By accessing or using our website and services, you agree to comply with these Terms of Use. If you do not agree, please do not use our services.

1. Services - Pacific Connect VA provides virtual assistant services to businesses in New Zealand and Australia. Our services may include admin support, customer service, marketing, sales assistance, and back-office tasks.

2. User Responsibilities - You agree to use our services for lawful purposes only. You are responsible for providing accurate information when signing up or requesting services. You must not engage in any fraudulent, abusive, or disruptive behavior while using our services.

3. Payments & Refunds - Payment terms will be outlined in individual service agreements. Payments must be made in full and on time. Refunds will only be issued under specific conditions as per our refund policy.

4. Confidentiality - We respect the confidentiality of client data and business information. Clients must also respect the confidentiality of any proprietary tools, methods, or processes we use.

5. Limitation of Liability - Pacific Connect VA is not responsible for any loss, damage, or delays resulting from the use of our services. We do not guarantee specific business outcomes.

6. Termination - We reserve the right to suspend or terminate services if a user violates these Terms of Use.

7. Changes to Terms - Pacific Connect VA may update these Terms of Use at any time. Continued use of our services after changes means you accept the revised terms.

📩 For inquiries about our Terms of Use, contact us at [email protected]