At Pacific Connect VA, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with New Zealand’s Privacy Act 2020.

1. Information We Collect

We may collect the following information when you use our services:

Personal Information: Name, email, phone number, business details.

Billing Information: Payment details (securely processed via third-party payment providers).

Website Usage Data: IP address, browser type, and analytics data.

2. How We Use Your Information

We collect personal data to:

✔ Provide and improve our services

✔ Process payments and invoices

✔ Respond to inquiries and customer support requests

✔ Send service updates, marketing communications (with your consent)

✔ Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following cases:

With Service Providers: Third-party tools for payment processing, email communication, and analytics (e.g., Stripe, Mailchimp, Google Analytics).

Legal Compliance: If required by law, court order, or government request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

5. Your Rights Under the New Zealand Privacy Act 2020

You have the right to:

✅ Request access to the personal data we hold about you.

✅ Ask for corrections to inaccurate or incomplete information.

✅ Withdraw consent for marketing communications at any time.

✅ Request deletion of your personal data (subject to legal requirements).

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

7. Marketing Communications

By subscribing to our emails or SMS notifications, you consent to receiving updates, promotions, and service announcements. You can opt out at any time by clicking “Unsubscribe” in emails or replying STOP to SMS messages.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes means you accept the updated policy.

📩 Questions? Contact Us

If you have any questions about this Privacy Policy, email us at [email protected]